Ohio Insurance Laws and Regulations Practice Exam

An example of an unfair claims settlement practice is:

1. Quick settlement of a claim

2. Misrepresenting insurance policy provisions affecting a loss

3. Providing a 24-hour claim service

4. Accepting claims over the phone

The correct answer is: Misrepresenting insurance policy provisions affecting a loss

An unfair claims settlement practice is any behavior or action by an insurance company that is considered to be deceptive, fraudulent, or discriminatory towards the policyholder. Option B, misrepresenting insurance policy provisions affecting a loss, falls under this category as it involves giving false or misleading information regarding the coverage or benefits of an insurance policy, which can lead to an unfair settlement for the policyholder. Options A, C, and D do not involve any form of deception or discrimination and therefore would not be considered examples of unfair claims settlement practices. In fact, options A and C are positive practices that aim to provide efficient and convenient claim services for policyholders, while option D refers to simply accepting claims over the phone, which is a common method of claims submission.